Refund policy

At EveryKid, we are committed to providing high-quality equipment to support your needs.
Please review our store policy below for information on returns, exchanges, and refunds:

1. Returns

We offer a 30-day return in the form of store credit or an exchange for items
that are still in their original, unopened packaging. Items that have been opened, are no longer packaged, are oral motor in nature, or are custom ordered, are not eligible for refunds or exchanges.

2. Faulty Products
If a product is found to be faulty and is deemed defective by EveryKid within 14 days after receiving your product, you will receive a full refund.

3. Return Process
All returns or exchanges must be initiated within 30 days of receiving your
product. Please ensure the product is returned in its original condition with the
packaging intact. For faulty products, please contact our customer service team at
store@everykid.com.au to initiate a return and refund.

4. Important Note for NDIS Participants:
If you choose to purchase an item out of pocket before receiving NDIS reimbursement, please be aware that our standard returns policy still applies. If the NDIS does not approve your claim, items marked as non-returnable cannot be refunded or returned. We strongly recommend confirming eligibility with your plan manager or the NDIA before purchasing if you intend to seek reimbursement.

Thank you for choosing EveryKid. If you have any questions or concerns, please don’t hesitate to contact us.

Non-Returnable Items: 
ARK Animal Tip - 3-pack
ARK Bear Bottle Kit
ARK Bite Tube Tip
ARK Bite-n-Chew Tip XL (Textured)
ARK Button Tips (2 per set)
ARK Fine Tip
ARK Flat Textured Spoons for Feeding Therapy (3 Pack)
ARK Flexi Cup Combo – Nosey Cut-Out Cups (3 Sizes)
ARK Grabber Original Oral Motor Chew Tool (Lime Green)
ARK Grabber Original Oral Motor Chew Tool (Magenta)
ARK Grabber Original Oral Motor Chew Tool (Royal Blue)
ARK Hard Brush Tip
ARK One-Way Straws (10 Pack)
ARK Race Car Chew Necklace
ARK Soft Brush Tip
ARK Spare Battery for the Z-Vibe or Z-Grabber
ARK storage case (small)
ARK Textured Grabber - Lime Green (Medium)
ARK Textured Grabber - Red (Standard)
ARK Textured Grabber - Royal Blue (Extra Firm)
ARK The Right Bite
ARK Write-n-Bite® Chewable Pen Topper
ARK Y Tip Bite Blocks for the Z-Vibe - Magenta
ARK Y Tip Bite Blocks for the Z-Vibe - Orange
ARK Y Tip Bite Blocks for the Z-Vibe - Teal
ARK Y-Chew - Light Blue, Standard
ARK Y-Chew - Royal Blue, Very Firm
ARK Y-Chew - Turquoise, Medium Firm
ARK Z-Vibe Travel Kit (5 tips with case)
ARK Z-Vibe®
ARK's Krypto-Bite® Chewable Pencil Topper
Camo Star | Colour My Wheels - Wheelchair Wheel Covers
Comic Fun | Colour My Wheels - Wheelchair Wheel Covers
Dinosaurs | Colour My Wheels - Wheelchair Wheel Covers
Dreamy Flower | Colour My Wheels - Wheelchair Wheel Covers
Endless Summer | Colour My Wheels - Wheelchair Wheel Covers
Fairy Bread | Colour My Wheels - Wheelchair Wheel Covers
Fire Wheel | Colour My Wheels - Wheelchair Wheel Covers
Foam Heel Raisers
Frankie Flowers | Colour My Wheels - Wheelchair Wheel Covers
Game On! | Colour My Wheels - Wheelchair Wheel Covers
Harmonica
Hearts on Black | Colour My Wheels - Wheelchair Wheel Covers
Jiwari | Colour My Wheels - Wheelchair Wheel Covers
Kazoo - Metal with box
Keep on Trucking | Colour My Wheels - Wheelchair Wheel Covers
Latex Free Tubing - 3 strengths
Little Steps Gait Plates for Toe-in
Little Steps Orthotics for Kids
Myo Munchee Junior
Myo Munchee Mini
Myo Munchee Tween
Native Garden | Colour My Wheels - Wheelchair Wheel Covers
Planetary | Colour My Wheels - Wheelchair Wheel Covers
Princess and the Pea - Chewelry
Rainforest Birdlife | Colour My Wheels - Wheelchair Wheel Covers
Retro Flames | Colour My Wheels - Wheelchair Wheel Covers
Silly String | Colour My Wheels - Wheelchair Wheel Covers
Spaced Out | Colour My Wheels - Wheelchair Wheel Covers
Sunflower Field | Colour My Wheels - Wheelchair Wheel Covers
We Heart Animals | Colour My Wheels - Wheelchair Wheel Covers
Young Feelings | Colour My Wheels - Wheelchair Wheel Covers