Returns Policy

At EveryKid, we are committed to providing high-quality equipment to support your needs. Please review our store policy below for information on returns, exchanges, and refunds:

1. Returns
We offer a 30-day return in the form of store credit or an exchange for items
that are still in their original, unopened packaging. Items that have been opened, are no longer packaged, are oral motor in nature, or are custom ordered, are not eligible for refunds or exchanges.

2. Faulty Products
If a product is found to be faulty and is deemed defective by EveryKid within 14 days after receiving your product, you will receive a full refund.

3. Return Process
All returns or exchanges must be initiated within 30 days of receiving your
product. Please ensure the product is returned in its original condition with the
packaging intact. For faulty products, please contact our customer service team at
store@everykid.com.au to initiate a return and refund.

4. Important Note for NDIS Participants:
If you choose to purchase an item out of pocket before receiving NDIS reimbursement, please be aware that our standard returns policy still applies. If the NDIS does not approve your claim, items marked as non-returnable cannot be refunded or returned. We strongly recommend confirming eligibility with your plan manager or the NDIA before purchasing if you intend to seek reimbursement.

Thank you for choosing EveryKid. If you have any questions or concerns, please don’t hesitate to contact us.

Non-Returnable Items: 

  • ARK Animal Tip - 3-pack
  • ARK Bear Bottle Kit
  • ARK Bite Tube Tip
  • ARK Bite-n-Chew Tip XL (Textured)
  • ARK Button Tips (2 per set)
  • ARK Fine Tip
  • ARK Flat Textured Spoons for Feeding Therapy (3 Pack)
  • ARK Flexi Cup Combo – Nosey Cut-Out Cups (3 Sizes)
  • ARK Grabber Original Oral Motor Chew Tool (Lime Green)
  • ARK Grabber Original Oral Motor Chew Tool (Magenta)
  • ARK Grabber Original Oral Motor Chew Tool (Royal Blue)
  • ARK Hard Brush Tip
  • ARK One-Way Straws (10 Pack)
  • ARK Race Car Chew Necklace
  • ARK Soft Brush Tip
  • ARK Spare Battery for the Z-Vibe or Z-Grabber
  • ARK storage case (small)
  • ARK Textured Grabber - Lime Green (Medium)
  • ARK Textured Grabber - Red (Standard)
  • ARK Textured Grabber - Royal Blue (Extra Firm)
  • ARK The Right Bite
  • ARK Write-n-Bite® Chewable Pen Topper
  • ARK Y Tip Bite Blocks for the Z-Vibe - Magenta
  • ARK Y Tip Bite Blocks for the Z-Vibe - Orange
  • ARK Y Tip Bite Blocks for the Z-Vibe - Teal
  • ARK Y-Chew - Light Blue, Standard
  • ARK Y-Chew - Royal Blue, Very Firm
  • ARK Y-Chew - Turquoise, Medium Firm
  • ARK Z-Vibe Travel Kit (5 tips with case)
  • ARK Z-Vibe®
  • ARK's Krypto-Bite® Chewable Pencil Topper
  • Camo Star | Colour My Wheels - Wheelchair Wheel Covers
  • Comic Fun | Colour My Wheels - Wheelchair Wheel Covers
  • Dinosaurs | Colour My Wheels - Wheelchair Wheel Covers
  • Dreamy Flower | Colour My Wheels - Wheelchair Wheel Covers
  • Endless Summer | Colour My Wheels - Wheelchair Wheel Covers
  • Fairy Bread | Colour My Wheels - Wheelchair Wheel Covers
  • Fire Wheel | Colour My Wheels - Wheelchair Wheel Covers
  • Foam Heel Raisers
  • Frankie Flowers | Colour My Wheels - Wheelchair Wheel Covers
  • Game On! | Colour My Wheels - Wheelchair Wheel Covers
  • Harmonica
  • Hearts on Black | Colour My Wheels - Wheelchair Wheel Covers
  • Jiwari | Colour My Wheels - Wheelchair Wheel Covers
  • Kazoo - Metal with box
  • Keep on Trucking | Colour My Wheels - Wheelchair Wheel Covers
  • Latex Free Tubing - 3 strengths
  • Little Steps Gait Plates for Toe-in
  • Little Steps Orthotics for Kids
  • Myo Munchee Junior
  • Myo Munchee Mini
  • Myo Munchee Tween
  • Native Garden | Colour My Wheels - Wheelchair Wheel Covers
  • Planetary | Colour My Wheels - Wheelchair Wheel Covers
  • Princess and the Pea - Chewelry
  • Rainforest Birdlife | Colour My Wheels - Wheelchair Wheel Covers
  • Retro Flames | Colour My Wheels - Wheelchair Wheel Covers
  • Silly String | Colour My Wheels - Wheelchair Wheel Covers
  • Spaced Out | Colour My Wheels - Wheelchair Wheel Covers
  • Sunflower Field | Colour My Wheels - Wheelchair Wheel Covers
  • We Heart Animals | Colour My Wheels - Wheelchair Wheel Covers
  • Young Feelings | Colour My Wheels - Wheelchair Wheel Covers
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